- Abusive language or behavior by guest.
- Initiation of sexual language, behavior, or misconduct by guest.
- The guest is less than 8 weeks out of surgery.
- The client is under 14 or any other term of the Minor’s Policy is not followed.
- The client is within the first trimester of pregnancy.
- Client has unpaid service(s) from previous visit(s).
All services, gift cards, retail products, packages, and memberships are non-refundable.
All purchased gift cards do not expire.
Gift cards purchased from unauthorized sellers or resellers will not be honored and are not valid forms of payment. We are not liable for any lost funds used to purchase unauthorized gift cards.
Gift cards may not be used to purchase other gift cards.
Gaia Spa reserves the right to cancel, suspend, or deactivate any gift cards if fraudulent or unlawful activity is suspected.
Gaia Spa is not responsible for any lost or stolen items. Please leave your valuables at home.
Guests under 13 years of age are not permitted in the spa. Guests 13 years and older may undergo skin care services excluding massages and Sauna Sessions. No guests under 18 years of age are permitted to receive a massage or enter the Sauna Suite,